If you run into any issues while using picks, you'll find the help you need right here. Choose whichever works best for you — live chat, email, or the guides below.
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Finding someone who hasn't run into a snag with picks at some point is rare. Whether you're new or a seasoned user, a little help goes a long way. That's exactly why picks built this Help Centre — so you can find clear, straightforward answers to nearly any question you might have.
This page walks you through how to open an account, make a deposit, claim bonuses, and where to get help if something goes wrong. picks is committed to making sure you're never left stuck.
Opening a new account on picks is straightforward. Register with your mobile number or email, verify the OTP, and set a strong password — that's it. The whole process takes under a minute.
Before making a large withdrawal, you will need to complete KYC verification. This requires a photo of your National ID or passport, along with a selfie. picks typically approves KYC within 24 to 48 hours. Having clear, legible documents will speed up the process.
If you're having trouble logging in, first check that your internet connection is working. If you've forgotten your password, click "Forgot Password" on the login page. An OTP will be sent to your registered phone number or email — use it to set a new password. If the issue persists, reach out to picks via live chat.
Picks supports deposits via Mobile Pay, Nagad, Rocket, and Bank Transfer. Mobile Pay is the most popular option — most users prefer it for its instant processing and hassle-free experience.
To deposit, log in to your picks account, click the "Deposit" button, select your preferred payment method, and enter the amount. Then send the funds from Mobile Pay/Nagad to the number provided. Save your transaction ID — you'll need it if anything goes wrong.
The minimum deposit is ৳500 and the maximum per transaction is ৳50,000. Deposits are usually instant, but banking traffic can occasionally cause a 15–30 minute delay. If it takes longer than 30 minutes, contact picks support.
Withdrawing from picks is simple, but there are a few steps to follow. First, your KYC verification must be complete. Second, if you've claimed a bonus, the wagering requirement for that bonus must be fulfilled.
To withdraw, go to the "Withdrawal" menu, select your amount and payment method, then submit your request. Bronze tier withdrawals are typically processed within 24 hours, Gold within 4 hours, and Diamond instantly.
If your withdrawal is stuck, first check that your KYC is complete, your bonus wagering requirements have been met, and the account number you submitted is correct. If everything checks out, contact picks live chat with your transaction ID.
| Payment Method | Deposit Time | Withdrawal Time | Status |
|---|---|---|---|
| Mobile Pay | Instant | 1–6 hours | Active |
| Nagad | Instant | 1–6 hours | Active |
| Rocket | Instant | 2–8 hours | Active |
| Bank Transfer | 1–2 hours | 1–3 business days | Active |
| Crypto | 15–30 minutes | 30–60 minutes | Beta |
Picks offers several types of bonuses. Use voucher code PICKS150 on your first deposit to claim a 150% welcome bonus. You'll find the voucher code field directly on the deposit form.
Bonuses cannot be withdrawn directly — you must first wager a specified amount. This is known as the "wagering requirement." On picks, the requirement is typically 10x the bonus amount, which is considerably lower than most competitors.
When you receive a free bet, it is automatically added to your "Bonus Balance." To use it, select the "Use Free Bet" option on your bet slip. If your free bet wins, you only receive the profit — the original stake is not returned.
Detailed guides on the most frequently asked topics
If the guide didn't solve it, the picks team is always ready to help
Frequently Asked Questions About the picks Help Centre
Jump on live chat and talk to us in Bangla. The picks support team is available 24 hours a day, 7 days a week.