Your privacy is our priority: picks never sells your personal information to third parties. Read this Privacy Policy to understand how your data is used and kept secure.
Picks.bio ("picks", "we", "us") places the highest importance on the privacy of its users. This Privacy Policy ("Policy") describes how we collect, process, store, and protect your personal information.
This policy applies to the picks website, mobile app, and all related services. By creating an account or using picks, you agree to this Privacy Policy.
We follow international data protection standards, particularly the principles of GDPR. Our goal is to manage your information with full transparency and give you control over your data at all times.
In plain terms: Your data is used solely to improve picks' services and personalize your experience. We never sell your data or share it without authorization.
Picks collects your information in several ways. Below is a detailed breakdown of what types of data are collected and why.
Information Provided Directly
| Data type |
When it is collected |
Purpose |
| Full Name |
At the Time of Registration |
Identity Verification |
| Date of birth |
At the Time of Registration |
Age Verification (18+) |
| Mobile Number |
During Registration & Payment |
Communication & OTP |
| Email Address |
At the Time of Registration |
Account Communications |
| National ID |
During KYC Verification |
Identity & Address Verification |
| Payment Information |
On Deposit/Withdrawal |
Processing Transactions |
Automatically Collected Information
The following information is collected automatically while you use picks:
- Device information: Operating system, browser, screen resolution, and device type.
- Usage information: Time spent on each page, clicks, and betting history.
- Network Information: IP address, approximate location, and internet connection type.
- Session information: Login and logout times, and session duration.
We do not collect your precise GPS location. Only your approximate country and city are determined from your IP address, used solely for security and fraud prevention purposes.
Picks uses the data it collects strictly for defined, lawful purposes. No information is used beyond its intended scope.
- To create, manage, and secure your account.
- To verify age and identity, preventing access by minors.
- To securely process deposit and withdrawal transactions.
- To personalize your betting experience and show relevant offers.
- Detecting fraud, money laundering, and suspicious activity.
- Providing customer service and support.
- Meeting legal obligations and maintaining compliance with regulatory authorities.
- To analyze and improve platform performance.
- Sending you promotional messages and offers with your consent.
- Monitoring betting patterns to ensure responsible gaming.
Marketing communications: picks only sends promotional emails or SMS with your explicit consent. You can opt out at any time by clicking the unsubscribe link or contacting support.
The picks website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Types of Cookies We Use
| Cookie type |
Purpose |
Duration |
| Essential Cookies |
Login sessions, security, and core site functionality. |
Deleted at end of session |
| Performance cookies |
Page load speed analysis and error detection |
1 year |
| Functionality Cookies |
Remembering language preferences and display settings |
1 year |
| Analytics Cookies |
Analyzing user behavior and identifying areas for improvement. |
2 years |
You can disable or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect certain site features.
Picks never sells your personal information to third parties. However, certain data may be shared in the following limited circumstances:
Service Provider Partners
Picks works with select trusted third parties to operate its services. They can only access data for specific purposes and are bound by strict confidentiality agreements:
- Payment Processors: Mobile Pay, Nagad, Rocket, and banking partners — for processing transactions.
- Identity verification services: To complete the KYC process.
- Cloud Service Providers: For secure data storage.
- Cybersecurity company: Detecting and preventing fraud.
Legal Obligation
Picks may be legally required to disclose information in the following circumstances:
- When required by a court order or a lawful request from a government authority.
- To assist the Bangladesh Financial Intelligence Unit (BFIU) in its investigations.
- To comply with anti-money laundering laws.
- To protect the legal rights of picks or its users.
Except where required by law, your consent will always be obtained before sharing your information with any third party.
Picks uses industry-standard security technologies and processes to keep your data safe, with a multi-layered protection framework in place.
TLS/SSL Encryption
Protected with 256-bit SSL encryption during data transmission.
Encrypted Storage
All stored data is protected with AES-256 encryption.
24/7 monitoring
Round-the-clock system monitoring ensures any unusual activity is detected promptly.
Two-Factor Authentication (2FA)
Preventing unauthorized access through OTP and two-factor authentication at login.
Limited staff access
Only authorized staff with a legitimate need can access specific data.
Regular Security Audits
Regular penetration testing is conducted by third-party security experts.
In the event of a data breach: In the event of a security breach that puts your data at risk, picks will notify you within 72 hours and take immediate action.
As a picks user, you have important rights regarding your personal data — rights we fully respect and support.
Right of Access
The right to know what information we hold about you and to receive a copy.
Right to Rectification
The right to update or correct any inaccurate or incomplete information.
Right to erasure
The right to request deletion of your data under certain circumstances.
Right to Restrict Processing
The right to request a temporary restriction on the processing of your data under certain circumstances.
Data Portability
The right to export your data in a machine-readable format.
Right to Object
The right to object to the processing of your data for specific purposes.
To exercise these rights, email us at support@picks.bio or Help center Contact us via live chat. We will respond within 30 days.
Picks does not retain your data longer than necessary. Separate retention periods apply depending on the type of information:
| Data type |
Retention period |
Reason |
| Account information |
5 years after account closure |
Legal Obligation |
| Transaction Records |
7 Years |
Financial law compliance |
| KYC documents |
5 years |
AML compliance |
| Communication Records |
2 years |
Dispute resolution |
| Log Files |
1 year |
Security Analysis |
| Marketing preferences |
Until Consent is Withdrawn |
Basis of communication |
Once the retention period expires, data is securely deleted or irreversibly anonymized.
Picks strictly does not provide services to anyone under the age of 18. We do not knowingly collect or process personal information from minors.
- Age verification is mandatory at the time of registration.
- Age is verified during the KYC process using your date of birth and national ID.
- Accounts suspected of being underage are suspended immediately.
- If we discover that personal information has been collected from a minor, it will be deleted immediately.
If you believe a minor is using picks, contact us immediately at support@picks.bio. We will take action without delay.
Picks reserves the right to update this Privacy Policy as needed. Changes may occur due to legal requirements, new services, or security improvements.
- You will be notified in advance of any significant changes via email or in-app notification.
- The date of any changes will always be displayed at the top of this page.
- Continued use of picks after any changes will be considered acceptance of the updated policy.
- Major changes may require separate consent.
Tip: Review this Privacy Policy from time to time to stay informed of the latest changes. Check the "Last updated" date at the top of the page to see whether the Policy has been revised.
For any privacy-related questions, requests, or complaints, please reach out to us. Our data protection team is always on hand to help.
Email
support@picks.bio — typically responds within 24 hours.
We aim to resolve all privacy-related complaints within 30 days. If the matter remains unresolved, you have the right to escalate it to the relevant data protection authority.