Picks FAQ — Answers to All Your Questions

No. Under picks' rules, each person may only register one account. If multiple accounts are found under the same individual, both will be closed and the balance may be forfeited. Learn more Terms & Conditions.

Verification is usually completed within 24 to 48 hours. If all details are correct, it can often be done within a few hours. Once verified, you'll receive a confirmation via email or SMS. If you run into any issues, Help Center Contact us.

Click the "Forgot password?" link on the login page. Enter your registered mobile number or email. An OTP or reset link will be sent to you. Set your new password and Log in. Your password must be at least 8 characters long. Including numbers and special characters is strongly recommended.

To close your account, Help Center Submit a written request. Make sure to withdraw any remaining balance before your account is closed. You also have the option to take a voluntary break as part of responsible gaming — see Responsible Gaming.

After logging in, go to "My Account" or the "Profile" section. You can update your name, email, and address yourself. To change your mobile number or national ID, you'll need to contact the support team — updates will be made after identity verification.

Providing incorrect information during registration may cause issues during verification. Please contact us as soon as possible at Help Center Contact us and submit a correction request with the accurate information. Corrections can be made if verified with valid documentation.

There are three ways to log in to picks: 1) mobile number and password, 2) email and password, or 3) passwordless login via OTP sent to your mobile. The app also supports biometric login (fingerprint/face unlock). Log in now.

picks offers betting across 50+ sports categories. The most popular include cricket (IPL, BPL, Test, T20), football (Premier League, La Liga, Bundesliga), kabaddi, tennis, badminton, and volleyball. View all betting options.

Live betting means placing wagers in real time while a match is in progress. Log in to picks, go to the "Live" section, browse ongoing matches, and click on any event to place your bet. Odds update every moment, so quick decisions matter.

The minimum bet on picks is just ৳10 BDT. Maximum bet limits vary by event and market — typically up to ৳50,000 BDT per bet. Visit the specific event page for details, or support Ask us.

Expert analysis is published daily in picks' dedicated betting tips section — including match previews, team form, weather updates, and pitch reports. View betting tips.

Once confirmed, a bet generally cannot be cancelled. However, in certain cases — such as a match cancellation or if the "Cash Out" feature is active — a partial or full refund may be possible. If the cash out option is available, it will appear next to your bet.

An accumulator (also known as a multi or parlay) combines multiple events into a single bet. If all selections are correct, the odds multiply — leading to much higher potential winnings. However, if even one selection is wrong, the entire bet is lost. On picks, adding multiple events to your bet slip automatically creates an accumulator.

If a match is fully cancelled, your stake is generally refunded. If a match is suspended and does not resume within a set period, the bet is voided. For partially played matches, picks' rules apply. For more details, Terms & Conditions View.

After logging in, go to "My Bets" or "Betting History". There you'll find a full list of past and active bets, win/loss records, and monthly summaries. You can also filter by date or sport to view specific history.

Log in and click the "Deposit" button. Choose your payment method — Mobile Pay, Nagad, Rocket, or bank transfer. Enter the amount and confirm. Your picks balance is usually updated within a few minutes.

The minimum deposit at picks is just ৳200 BDT, made through any mobile banking service or bank transfer available in Bangladesh. No additional charges apply to deposits.

Withdrawals are typically processed within 24 hours once your account is verified. Mobile Pay and Nagad withdrawals can be even faster in some cases. Your first withdrawal may take a little longer due to additional verification. If you haven't received your funds within 24 hours, support Let us know.

picks generally does not charge any fees for withdrawals. However, your mobile banking provider may apply a small transfer fee — this is outside picks' control. For accurate information, Terms & Conditions View.

First, wait 30 minutes — network delays can sometimes cause a slight hold-up. If the funds still haven't arrived, gather your payment transaction ID and screenshot, then contact Help Center Contact us. We'll get it sorted quickly.

picks currently supports Bangladeshi mobile banking (Mobile Pay, Nagad, Rocket) and bank transfers. Follow picks' official announcements for updates on international card payment support.

The minimum withdrawal at picks is ৳500 BDT. Withdrawals are not available until your account is verified. Winnings from bonuses require wagering conditions to be met before withdrawal. For more details, Terms & Conditions View.

New members on picks receive a welcome bonus on their first deposit. Complete registration, verify your account, and make a qualifying deposit — the bonus is credited automatically. To view current bonus offers, Rewards Page View.

No, bonuses cannot be withdrawn directly. Each bonus has specific wagering conditions — meaning you must place bets totalling a set multiple of the bonus amount. Once the conditions are met, any winnings can be withdrawn. Terms vary for each bonus.

Voucher codes are available through picks' official promotional campaigns, SMS, or email. Once you receive one, On the voucher page enter the code and submit. The bonus will be credited to your account automatically.

Share your unique referral link or code with friends. When they sign up through that link and make their first deposit, you'll receive a referral bonus. You can find your referral link under the "Invite" section of your account. For more details, on the Rewards Page View.

picks' cashback offer returns a portion of losses from qualifying bets within a set period. Cashback is typically calculated on a weekly or monthly basis and paid out subject to specific terms. View active offers on the Rewards Page View.

Each bonus has its own expiry period. Welcome bonuses generally must be used within 7 to 30 days of being credited. Once expired, the bonus is automatically cancelled. The validity period for each bonus is stated in its terms and conditions.

Download the picks app directly from Download Page to download it. On Android, download and install the APK file. iOS users can open the picks website in Safari and add it to their home screen.

Yes, the picks app is completely free to download and use — no charges apply. You will, of course, need a balance in your account to place bets. View app details.

The picks app runs on all smartphones and tablets with Android 6.0 or above. On iOS devices (iPhone/iPad), it can be used as a web app. picks is also accessible from any modern browser.

When a new update is available, you'll get an automatic notification when you open the app. Or, Download Page to install the latest version. You can install the update without uninstalling the old app — your data will remain safe.

After your first login on the picks app, go to "Settings". Enable the "Biometric Login" or "Fingerprint Login" option. Grant biometric permission on your device. Next time you open the app, you can sign in with just your fingerprint or face.

Yes, picks uses SSL encryption to keep all your data secure. Your personal and financial information is never shared with any third party. To learn more, Privacy Policy Read more.

Change your password immediately and Help Center Let us know. The picks support team will act quickly to secure your account. Going forward, use a strong password and avoid logging in from unrecognised devices.

Yes, picks supports OTP-based two-step verification. An OTP is sent to your mobile during login or withdrawal. Keeping this enabled significantly improves your account security. You can turn it on from Settings.

No, your picks account is strictly personal. Letting others use your account or sharing login details is against the rules. Keep your credentials private and avoid logging in on public or shared devices.

For your security, picks automatically logs you out after a period of inactivity — typically after 30 minutes to 1 hour. Always log out manually after using a shared or public device.